We are excited to introduce Willis, our AI customer agent, now available to logged-in customers across all Myriad websites.
Willis has been created to make it easier and faster for customers to access the information they need. From a quick product question to more detailed technical support, simply open Willis and ask.
When you open the chat, Willis introduces himself:
Hi, I'm Willis, your AI assistant.
I'm here to help with product information, technical support, alarm codes, parts identification, compatibility checks, installation guidance, and troubleshooting advice.
My knowledge base contains over 25 years of technical information, product data, troubleshooting guides, and industry expertise.
How can I help you today?
And that really is the best place to start.
Ask Willis a question in your own words and let him help you find the information you need.
You can ask him about:
Product information
Need more information about a Myriad part? Ask Willis.
Parts identification
Trying to identify the right part for a unit or application? Give Willis the information you have and ask for help.
Compatibility checks
Not sure whether a part is suitable for a particular application? Willis can help you check.
Technical support
Ask technical questions and explore information from Myriad’s growing knowledge base.
Alarm codes
Need help understanding an alarm code? Ask Willis what it means and where to start.
Installation guidance
Looking for information before fitting or replacing a component? Willis can help you find relevant guidance.
Troubleshooting advice
Describe the problem you are facing and ask Willis to help you work through it.
Whatever you are working on, start by asking Willis.
Willis is not starting from scratch.
His knowledge base brings together more than 25 years of technical information, product data, troubleshooting guides and industry expertise from Myriad.
That means customers can ask questions naturally, without having to know exactly where to search or which technical document to open first.
Instead of working through pages of information, start with a conversation.
Ask a question. Add more details. Follow up. Keep going until you find the information you need.
The name Willis has a special connection to the transport refrigeration industry.
Willis is named after Willis Haviland Carrier, the engineer and inventor who designed the first modern air-conditioning system in 1902. In 1915, he went on to found the Carrier® Engineering Corporation.
His work changed the way temperature and environmental conditions could be controlled.
Our Willis has a different job, but the name felt like a natural fit for an AI assistant built to help people solve problems, find information and navigate the world of transport refrigeration.
This is just the beginning.
Willis is currently available as a Beta version, which means he is still learning and improving.
The more he develops, the more useful he can become for customers looking for quick access to product information, technical support and practical guidance.
And, of course, the Myriad team is still here too.
Willis is another way for us to help customers get to the information they need, while our experienced team continues to provide the personal support and industry knowledge Myriad customers know and rely on.
Willis is now available to logged-in customers across all Myriad websites.
Simply log in to your account, open Willis and start asking questions.
Whether you need help identifying a part, checking compatibility, understanding an alarm code or finding technical information, Willis is ready to help.
Log in. Open Willis. Ask away.